FAQ

Have Questions? We Have the Answers.

How do I qualify for a Cooper Tire reward?

Purchase four (4) new qualifying Cooper tires (in a single transaction) from March 15 through May 31, 2015. You can apply for your reward online or via mail.

Properly submitted and verified claims in Canada will receive in Canadian dollars in the form of a Cooper Tire Prepaid MasterCard® card issued by CitiBank, Canada. To be eligible, reward requests must be postmarked or submitted online no later than June 30, 2015 and received no later than July 7, 2015.  LATE SUBMISSIONS WILL NOT BE ACCEPTED.


How do I submit a claim for my Cooper tire purchase?

You can apply for your reward online or via mail.

− Online at www.coopertirerebates.ca. Click on ‘Claim Your Reward’ and follow the directions to enter your name and address and upload your receipt.

− By mail by completing the mail-in form. Please include the original dated sales receipt which must show the qualifying Cooper tires, purchase price and tire size.


What are the qualifying Cooper tires for this reward?

The qualifying Cooper tires and reward amounts for this event are:

$70 reward is available for the purchase of the following qualifying tires: Cooper Discoverer A/T3, Cooper Discoverer CTS, Cooper Discoverer STT, Cooper Discoverer SRX, Cooper Discoverer X/T4, and Cooper Discoverer A/TW* tires.

$60 reward is available for the purchase of the following qualifying tires: Cooper CS5 Touring, Cooper Zeon RS3-A and Cooper Zeon RS3-S tires.

$50 reward is available for the purchase of the following qualifying tires: Cooper Discoverer H/T, Cooper Discoverer H/T Plus, Cooper Discoverer HT3 tires.

$40 reward is available for the purchase of the following qualifying tires: Cooper CS3 Touring tires.

* Available at select retailers only.


Where do I mail the reward form and sales receipt?

Mail your completed reward form and the original sales receipt to:


Cooper Tire “Spring Event” Reward, Offer #829-29
PO Box 751467
El Paso, TX  88575-1467

To be eligible, reward requests must be postmarked or submitted online no later than June 30, 2015 and received no later than July 7, 2015.LATE SUBMISSIONS WILL NOT BE ACCEPTED


What should I do if I have questions or concerns about my Cooper Tire reward or want to contact someone directly?

You can contact a Cooper Tire representative via email at coopertirerebates@young-america.com or call 888-288-0369 with any questions or concerns about your reward request.


How long will it take to receive my reward?

Please allow 6 to 8 weeks after Cooper Tire receives the mail-in request for delivery of the prepaid MasterCard® card.


How can I check the status of my reward?

To check the status of your reward online, please visit the Check Reward Status here.


I looked up my status online and it says "your reward could not be processed.” What does this mean?

This message means the request could not be processed because there are irregularities with your submission. The original paperwork will be mailed to you with a letter of explanation from the fulfillment center. If the request was denied for a reason that can be corrected, you have the opportunity to resubmit corrected documents and still receive a reward. Please make note of program deadlines when resubmitting. If you have questions after reviewing the letter from the fulfillment center, email a Cooper Tire representative at coopertirerebates@young-america.com or call 888-288-0369.


How do I use the Cooper Tire Prepaid MasterCard® card?

The prepaid card is activated by calling the toll-free phone number provided on the card and card mailer. It can then be used everywhere MasterCard® debit cards are accepted. Carefully read all information provided on the mailer regarding activation and use of the card. The card will expire 6 months from the month of issuance.


Does my reward card expire?

Yes, your reward card will expire 6 months from the month of issuance. Lost, unused, or unused balances on cards will not be replaced after the expiration date.


I sent in the reward form, and after 6 – 8 weeks I still have not received my card. What do I do?

To verify the status of your reward, please email a Cooper Tire representative at coopertirerebates@young-america.com or call 888-288-0369 and a representative will assist you.


How do I check the balance of my Cooper Tire Prepaid MasterCard® card?

Your balance can be obtained by visiting Citi’s website at www.prepaid.citi.com or by calling Citi’s Customer Service Center at 888-566-4438.


What can I do if my Cooper Tire Prepaid MasterCard® card is lost, stolen or used without my authorization?

To report a lost or stolen prepaid MasterCard card, please contact Citi by calling the Customer Service Center at 888-566-4438. Citi will research the usage history and may choose to cancel the card. Citi will decide whether a replacement card will be sent for the remaining balance

 

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